Privacy Policy

RG Family Realty Group Pty Ltd and our related businesses, authorised representatives and agents (‘we’, ‘us’, ‘our’) are committed to protecting your privacy. This policy outlines how we collect, use, disclose and manage your personal information.

We collect personal information to provide you with the real estate services you have requested, including property sales, purchases, leasing, and property management. We also collect information to manage our relationship with you, respond to your enquiries, and for purposes of direct marketing and service improvement. From time to time, we may offer you additional products or services relevant to your property needs.

The personal information you provide to us may include your name, contact details, identification documents, financial details (where relevant to a transaction), and any other information necessary to facilitate your property transaction or enquiry. It may also include sensitive information you choose to share with us, such as health-related details or information about any vulnerability you may have.

We may disclose your personal information to the following types of entities, some of which may be located overseas:

• Property owners, landlords, tenants, buyers or sellers involved in a transaction with you
• Legal, financial or other professional advisers acting on your behalf or ours
• Government agencies, regulatory bodies, tribunals or courts as required or authorised by law
• Service providers and contractors who assist us in operating our business (e.g. IT providers, marketing agencies, tradespeople)
• Any person or entity where you have provided your consent
• Any party considering acquiring an interest in our business or assets
• Identity verification service providers

You may request access to the personal information we hold about you by contacting us on 03 9982 4497.